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Our mission
From feeling helpless and overwhelmed by complex consumer disputes with no affordable guidance — to confidently navigating consumer rights with clear, step-by-step support that empowers independent resolution.
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Case Pass
$19. No subscription. No surprises. Full access until your case is resolved.
- Full AI Guide for one case
- Complaint letter generator
- Agency routing for your state
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- Access until case is resolved
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For caregivers and advocates helping family members. Personal and family use.
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Up to 5 family members total (you + 4 invites). All Advocate features.
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- Help parents, siblings, in-laws
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Fair use: Subscriptions are for personal and family use. We may pause accounts engaged in abusive or commercial bulk activity.
Why it exists
A son. His mother. One letter.
Consumer Compass was built by a son who watched his 95-year-old mother, Carol, get charged $118 a month for a service she was paying $17 a year for — after signing a contract she did not fully understand.
One complaint letter changed that. We built this so anyone can write that letter.
Proof, not promises
The Real Case That Built Consumer Compass
In April 2026, Carol, 95, discovered she had been paying $118 a month for a home security monitoring service — a service she had originally signed up for at $17 a year. The contract had been renewed automatically for years without her knowledge. Her son helped her write one letter.
Dear [Company Name] Customer Relations Department,
I am writing to formally dispute the terms of my current service contract and the billing practices associated with my account. I am a 95-year-old customer who signed an original agreement at a rate of $17.00 per year. I have recently discovered that my monthly charges have increased to $118.00 — a rate I never agreed to and was never clearly disclosed to me. This constitutes an unfair and deceptive trade practice under applicable consumer protection law, and I am requesting an immediate review, correction of my billing, and a full refund of overcharges.
This letter was generated in minutes using Consumer Compass.
Write your letter — $19Another documented outcome
Pest control company — $4,520 balance wiped to $0
A customer was carrying a $4,520 balance with a pest control company. After sending a Consumer Compass letter, the account was confirmed Paid In Full in May 2026 — with $0 owed.
Before
$4,520
Balance owed
After
$0
Paid in full
Results vary by case.
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$19 covers your case from start to finish. The next family who needs help shouldn't have to start from zero.
Consumer Compass provides general information and tools to help you understand your consumer rights and draft complaint correspondence. We are not a law firm and do not provide legal advice. For complex legal matters, please consult a licensed attorney.